On recent documentation projects, Malcolm has:
- Designed and implemented processes and procedures to support an XML authoring system based on Arbortext Editor and Documentum
- Designed and implemented web sites for accessing Acrobat-based online documents using HTML and DreamWeaver
- Prepared documents using FrameMaker, Acrobat, and HTML for the Nortel Networks broadband Video Codec Enclosure (VCE), DS-3 to OC-3 interface, Digital Video Network (DVN), and MPEG2 products
- Prepared documents for the Nortel Networks Service Access Multiplexer (NSAM), 1-Meg Modem, and Succession Packet Trunking over ATM and Voice-over-IP (VoIP) products
- Defined behavioral objectives and information categories for Nortel Networks ATM multimedia products
- Produced the Department of Foreign Affairs and International Trade (DFAIT) Property Management Manual
- Assisted Digital to prepare DoD-STD-2167A compliant Team Andersen CFSSU proposal
- Defined and implemented a new online document structure and development process to facilitate the delivery of more complete, accurate, and timely product information
- Reduced the Bell-Northern Research (BNR) CAD document printing budget by 85%; increased writer productivity by 21%; and reduced document development costs by 17%
- Initiated the development of formative usability testing
- Hired, mentored, evaluated, and supervised the work of up to 15 technical communicators
- Developed generic staff objectives, performance evaluation criteria, career development models, and career progression guidelines for use by 70 staff
- Prepared and presented the Words into Pictures paper at the STC93 conference in Dallas, Texas
- Prepared and presented the Webbed Documents paper at the ACM SIGDOC95 conference in Savannah, Georgia
- Prepared and presented the Performance-based Documentation and The Mythical Dream Interface papers at the IEEE IPCC97 and ACM SIGDOC97 conferences in Salt Lake City, Utah
- Prepared and presented the Words about Consciousness paper at the ISTC2000 conference in Manchester, UK
- Prepared and presented the Implementing FrameMaker Conditional Text Using Epic Editor Profiling at the PTCuser 2006 conference in Dallas, Texas