The Concert Inbound Service (CIS) Gateway Customer Service Control Point (CSCP) Access service provides an interface between Concert Network SCPs and other customer-owned and operated CPE (customer premise equipment) SCPs. The CIS Gateway CSCP Access service enables customers to dynamically control the routing of their inbound calls on a call-by-call basis.

Malcolm prepared, managed, and implemented the project plan for all Concert product documentation and training. This involved managing the work of a multidisciplinary team of 7 people (technical writers, editors, illustrators, and training course developers). He also created and maintained the FrameMaker templates used for all deliverables.

All project deliverables created by Malcolm are listed below. You need Acrobat Reader, version 3 or greater, to read all files. Click here to download Acrobat Reader.