Malcolm has over 20 years experience as a technical writer that includes managing, writing, and editing proposals, plans, training courses, specifications, installation, operational, user, and reference documents for both print and online deployment. He has excellent skills in analyzing and presenting technical information verbally and in writing. Malcolm is also an experienced project and people manager with a successful history of setting and meeting deadlines and in helping staff identify, develop, and reach their highest potential. For government work, Malcolm has a Secret clearance.

Malcolm has 25 years information development experience, the last 20 in developing online and paper-based information products with a focus on structuring them for self-paced instruction using a development methodology based on training objectives and formative usability. He has an active interest in fostering innovation and creativity and has helped develop visual thinking methods. Malcolm is currently exploring the use of multimedia techniques for creating effective learning environments with a focus on how information is transformed into knowledge.

Malcolm actively supports the development of the technical communication profession with his participation in the IEEE Professional Communication Society, ACM SigDoc, Society for Technical Communication (STC), and the Institute of Scientific and Technical Communicators (ISTC).